Privacy Policy — TransferSearch
Last updated: November 2025
1. General Provisions
1.1. This Privacy Policy (“Policy”) explains how TransferSearch (“we”, “our”, or “the Company”) collects, uses, stores, and protects personal data obtained through our website https://transfersearch.com (“the Website”).
1.2. TransferSearch acts as an intermediary platform that connects passengers and professional transfer providers (“Drivers” or “Partners”). We do not operate as a transport company and do not provide transfer services directly.
1.3. By using the Website, users (“you”, “User”, “Passenger” or “Partner”) agree to this Policy. If you do not agree, please discontinue use of the Website.
1.4. TransferSearch reserves the right to modify this Policy at any time. Updated versions will be published on this page, and continued use of the Website constitutes acceptance of the revised terms.
2. Information We Collect
2.1. Information provided by Users:
When you create an account, submit a booking request, or contact us, we may collect:
- Full name or business name
- E-mail address
- Telephone number
- Country and language preference
- Transfer details (pickup and drop-off locations, dates, passenger number)
- Optional company or tax details (for Drivers or Partner companies)
2.2. Information from Drivers/Partners:
For professional drivers or partner companies, additional information may be collected such as:
- Company or trade name
- Business registration details
- Vehicle information (type, license plate, photos)
- Driver’s license or permit data (for verification purposes)
2.3. Automatic information:
When visiting our Website, certain technical data are automatically collected, including:
- IP address and browser type
- Device type and operating system
- Website pages visited and time spent
- Cookies and similar tracking technologies
3. Use of Information
We process personal data to:
- Facilitate communication between Passengers and Drivers
- Manage registration and authentication of Partners
- Improve the quality and security of our services
- Send notifications, confirmations, and important updates related to transfers
- Provide customer support and respond to inquiries
- Fulfil legal obligations and protect our legitimate interests
TransferSearch does not sell, rent, or trade your personal data to third parties.
4. Data Sharing
We may share personal data only when necessary to operate the service:
- With registered Drivers or Partners, for the purpose of completing a confirmed transfer request.
- With service providers who help us operate the platform (hosting, payment gateways, email systems, analytics).
- With public authorities, only if required by law, court order, or legal process.
In all cases, TransferSearch ensures that third parties comply with adequate data protection standards under the General Data Protection Regulation (GDPR).
5. Data Retention and Deletion
5.1. Personal data are stored for as long as necessary to fulfil the purposes described above, or until the User requests deletion.
5.2. If you wish to delete your account or personal information, you may send a written request to info@transfersearch.com.
5.3. Some data (such as invoices or transaction logs) may be retained for the period required by applicable tax or commercial law.
6. Cookies and Tracking Technologies
6.1. The Website uses cookies to ensure proper functionality and to improve user experience.
6.2. Cookies are small text files stored on your device that allow us to remember your preferences, analyse traffic, and personalise content.
6.3. You may disable cookies through your browser settings, but some features of the Website may not function correctly.
6.4. We may use third-party analytics tools (e.g., Google Analytics) to understand how visitors use our Website and improve performance.
7. User Rights
Under the EU General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data held by us;
- Request correction of inaccurate information;
- Request deletion of your data (“right to be forgotten”);
- Restrict or object to certain processing;
- Request data portability to another service provider.
Requests can be sent to info@transfersearch.com. We will respond within the time limits required by applicable law.
8. Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
All personal data is stored on secure servers with restricted access, and transmitted using encrypted protocols (HTTPS/SSL).
9. Contact Information
For any questions about this Privacy Policy or our data practices, please contact us:
📧 Email: info@transfersearch.com
🌐 Website: https://transfersearch.com
📍 Company base of operation: Switzerland (HD Group Holding GmbH)
